Refund policy

Refund Policy

Please note that discounted items or sale items are final sale and are not eligible for returns or refunds. Gift cards are also non-returnable.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at help@wearsolstice.com. Please note that returns should be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us at help@wearsolstice.com for any return questions.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please get in touch with us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at help@wearsolstice.com.